Tom holds a BS-EET / Telecom degree from Texas A&M, has worked for several large government IT/Security firms in the positions of Test & Integration lab coordinator and general sysadmin, sys-admin technical trainer and course developer, as well as electrical and systems engineer. He has been working with Rackspace Managed Hosting since 1999 in the rolls of Sys-Admin, Corporate Technical Trainer, Lead Systems Engineer, and liaising between customer support/security/product/engineering departments. Thomas is the coauthor the book, "Linux Troubleshooting Bible" (Wiley), and has also been president of the San Antonio technology user group "X-otic Computer Systems of San Antonio" (xcssa.org) since 1996. "Tweeks" can be reached via his site: