Jane A George

PO Box 700222

San Antonio, TX 78270

Jane472@wt.net

(210) 885-6775 anytime


PROFESSIONAL EXPERIENCE


2000

Custom Insurance Solutions San Antonio, TX

General Manager·

Second in command·

Manage 10 staff·

Run office·

Budget creation·

SQL Server 6.5·

SQL 7·

Assist in Merger·

A/P·

A/R·

Payroll·

Network Administrator·

Procurement·

Liason for setup of customer hardware·

Liason for setup of customer networks·

Liason for setup of customer workflow procedures


2000

NewTek San Antonio, TX

MIS Manager·

Rebuild and maintain PC/Server Hardware·

CAT5 wiring·

Cubicle re-arranging·

Machine upgrades·

Hardware and software purchasing·

Intranet development·

Access database maintenance·

PC Desktop support·

Phone line tracing and punch down changes·

PBX programming·

Also limited work on MAC and SUN machines


1999 - 2000

AOL Time Warner/RoadRunner San Antonio, TX

Technical Support Manager·

Company startup - BroadBand internet service provider·

Developed processes and procedures for handling Level III issues·

Set up Level I helpdesk·

Install, configure and maintain IVR and ACD·

Initiate procedures to interact with Level II contractors·

Develop guidelines for customer support·

Manage outage processing·

Procurement·

Staffing·

Corporate liaison·

In home customer/technical support·

Business customer/technical support·

Develop reporting procedures


1997 - 1999

Tom Benson Chevrolet San Antonio, TX

Consultant·

Shopped equipment purchase of entire network·

Presented outline to upper management of equipment purchase options·

Installed NT 4.0 network·

Assembled, maintained, diagnosed, installed and upgraded 17 Win95 clients·

Performed troubleshooting on PC's problems in both hardware and software·

Provided technical support in hardware and software·

Diagnose and resolve network related problems·

Y2K Project Leader·

ADP support·

English statement writing·

Webmaster


1995-1998

USAA San Antonio, TX

Network Security Analyst·

Security on mainframe, mid-range and network·

MS transition team - 15000 PC upgrade rollout·

Set up user permissions·

Created user profiles and logon scripts·

Troubleshoot problems for users, level 2 and level 1·

Assist customers at desk and on phone·

Create exchange accounts and maintain security·

Create security architectures for each project


1992-1995

Pacific Mutual San Antonio, TX

Branch Administrator


1990-1991

Dr Davison Plattsburgh, NY

Office Manager


1988-1990

McCallie Associates, Omaha, NE

Project Manager


1985-1987

Logica VTS Swindon, England

Validation Programmer


1982-1985

Blick Int Systems Swindon, England

Computer Programmer


1980-1982

Gardner Merchants Swindon England

Computer Room Assistant


EDUCATION


1981 - 1985

Swindon Science College, England

Computer Science Degree


1992

Leonards Training

Group 1 Life and Health License

Series 6 and 63 License


1998

New Horizons San Antonio, TX

70-067: Implementing and supporting Windows NT Server 4.0

70-073: Implementing and supporting Windows NT Workstation 4.0

70-058: Networking essentials

70-068: Implementing and supporting Windows NT in the Enterprise

70-059: Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0

70-087: IIS Server

A+ Certification: Supporting PC Hardware

MOUS


2001

UTSA San Antonio, TX

Masters Degree in progress


NISD

Fireworks

Dreamweaver

Flash 5.0


Harcourt Learning

Java Programming


MEMBERSHIPS

Texas Society of CPA's


SYSTEMS AND SOFTWARE

Windows 95, 98, NT, 2000 and XP. AIX. DOS.

MS Office 95, 97 and 2000. Wordperfect

COBOL. HTML. Javascript. ASP. Java in progress

Corel Draw. Visio Pro. Micrografix 3D. M/S Image Composer. Photo Plus. Paint Shop Pro.


HOBBIES

Golf, Pottery and Running