Jane A George
PO Box 700222
San Antonio, TX 78270
(210) 885-6775 anytime
PROFESSIONAL EXPERIENCE
2000
Custom Insurance Solutions San Antonio, TX
General Manager·
Second in command·
Manage 10 staff·
Run office·
Budget creation·
SQL Server 6.5·
SQL 7·
Assist in Merger·
A/P·
A/R·
Payroll·
Network Administrator·
Procurement·
Liason for setup of customer hardware·
Liason for setup of customer networks·
Liason for setup of customer workflow procedures
2000
NewTek San Antonio, TX
MIS Manager·
Rebuild and maintain PC/Server Hardware·
CAT5 wiring·
Cubicle re-arranging·
Machine upgrades·
Hardware and software purchasing·
Intranet development·
Access database maintenance·
PC Desktop support·
Phone line tracing and punch down changes·
PBX programming·
Also limited work on MAC and SUN machines
1999 - 2000
AOL Time Warner/RoadRunner San Antonio, TX
Technical Support Manager·
Company startup - BroadBand internet service provider·
Developed processes and procedures for handling Level III issues·
Set up Level I helpdesk·
Install, configure and maintain IVR and ACD·
Initiate procedures to interact with Level II contractors·
Develop guidelines for customer support·
Manage outage processing·
Procurement·
Staffing·
Corporate liaison·
In home customer/technical support·
Business customer/technical support·
Develop reporting procedures
1997 - 1999
Tom Benson Chevrolet San Antonio, TX
Consultant·
Shopped equipment purchase of entire network·
Presented outline to upper management of equipment purchase options·
Installed NT 4.0 network·
Assembled, maintained, diagnosed, installed and upgraded 17 Win95 clients·
Performed troubleshooting on PC's problems in both hardware and software·
Provided technical support in hardware and software·
Diagnose and resolve network related problems·
Y2K Project Leader·
ADP support·
English statement writing·
Webmaster
1995-1998
USAA San Antonio, TX
Network Security Analyst·
Security on mainframe, mid-range and network·
MS transition team - 15000 PC upgrade rollout·
Set up user permissions·
Created user profiles and logon scripts·
Troubleshoot problems for users, level 2 and level 1·
Assist customers at desk and on phone·
Create exchange accounts and maintain security·
Create security architectures for each project
1992-1995
Pacific Mutual San Antonio, TX
Branch Administrator
1990-1991
Dr Davison Plattsburgh, NY
Office Manager
1988-1990
McCallie Associates, Omaha, NE
Project Manager
1985-1987
Logica VTS Swindon, England
Validation Programmer
1982-1985
Blick Int Systems Swindon, England
Computer Programmer
1980-1982
Gardner Merchants Swindon England
Computer Room Assistant
EDUCATION
1981 - 1985
Swindon Science College, England
Computer Science Degree
1992
Leonards Training
Group 1 Life and Health License
Series 6 and 63 License
1998
New Horizons San Antonio, TX
70-067: Implementing and supporting Windows NT Server 4.0
70-073: Implementing and supporting Windows NT Workstation 4.0
70-058: Networking essentials
70-068: Implementing and supporting Windows NT in the Enterprise
70-059: Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
70-087: IIS Server
A+ Certification: Supporting PC Hardware
MOUS
2001
UTSA San Antonio, TX
Masters Degree in progress
NISD
Fireworks
Dreamweaver
Flash 5.0
Harcourt Learning
Java Programming
MEMBERSHIPS
Texas Society of CPA's
SYSTEMS AND SOFTWARE
Windows 95, 98, NT, 2000 and XP. AIX. DOS.
MS Office 95, 97 and 2000. Wordperfect
COBOL. HTML. Javascript. ASP. Java in progress
Corel Draw. Visio Pro. Micrografix 3D. M/S Image Composer. Photo Plus. Paint Shop Pro.
HOBBIES
Golf, Pottery and Running